Salesforce Certified Business Analyst Course
Study Smarter. Learn Quicker. Become Certified Faster.
Join over 50,000 learners and get everything you need to become a Salesforce Certified Business Analyst.
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Ready to become a Salesforce Certified Business Analyst and take your career to the next level?
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Struggling to stay motivated with materials that leave you more lost than prepared?
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With our comprehensive, proven courses, you’ll study smarter, learn faster, and finally get certified.
Trusted by over 50,000 Salesforce learners - and by Salesforce themselves!
We’re proud to be an official Workforce Navigator Training Partner - one of a select group trusted by Salesforce to help people build their skills, earn certifications, and grow successful Salesforce careers. If Salesforce trusts us, you can too.
We’re proud to be an official Workforce Navigator Training Partner - one of a select group trusted by Salesforce to help people build their skills, earn certifications, and grow successful Salesforce careers. If Salesforce trusts us, you can too.
"Fantastic course, very good and to the point, clear and concise information. Able to grasp everything quickly. Perfect course to prepare for Salesforce BA certification. Very happy and pleased with purchase. Highly recommended."
Richa S.
"This is the second course from Dave that I've used to prepare for a Salesforce certification. I really enjoy the content and presentation. Everything is clearly explained. I can't recommend these courses enough."
Alex W.
"Good level of details on all the subjects which is very helpful to prepare for certification. overall, a very good course to help prepare for the BA Certificate to get a good understand of the topics."
Jay P.
The Get Force Certified Experience
GFC Courses
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Clear, Step-by-Step Video Lessons - Professionally structured lessons that simplify even complex topics - no fluff, no filler.
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Easy-to-Use Visual Cheat Sheets - Quick-reference visuals that make revision faster and help you remember key concepts.
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Realistic Business Use Cases - See how Salesforce is really used in the real world - so you can apply what you learn.
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Structured Learning Path - Follows the official exam guide exactly - you’ll always know what to study next.
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The GFC Guarantee - Don’t pass in 12 months? Get another 12 months access - no fuss, no hassle.*
Other Courses
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Recycled Meeting Recordings - Unstructured, hard to follow recordings that leaves you confused, frustrated and wasting time.
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Walls of Text or Slides - You’re stuck rereading long pages, scrolling through 100's of slides just to find the important bits.
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Theoretical-Only Examples - Feels abstract and disconnected - hard to understand, harder to remember.
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Jumbled, Unclear Content - Leaves you lost, repeating topics or missing important ones entirely.
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No Guarantee - Fail the exam? You’re out of time, out of luck, and paying all over again.
Inside the Course
Step-by-step video lessons you can follow at your own pace - so you're never left feeling lost or overwhelmed.
Clear explanations that break down complex topics - so everything finally clicks, even if you're brand new.
Real-world scenarios that show how Salesforce actually works — so you can apply what you learn with confidence.
Quick-reference cheat sheets that simplify revision — so you can study smarter and stay focused on what matters.
Visual overviews designed for memory recall - so you can retain key concepts when it matters most.
Every key feature, topic and concept broken down - so you're never stuck searching through pages of notes.
Course Structure
This course follows the latest Official Salesforce Certified Business Analyst Exam Guide and covers every feature, topic or concept that will be tested on.
Customer Discovery: 17%
- Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
- Discover how a customer is leveraging existing products to establish the current state.
- Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
- Apply the implementation lifecycle for planning business analysis activities.Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.
- Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
Collaboration with Stakeholders: 23%
- Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
- Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
- Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
- Explain how to move from current state analysis to an agreed future state design.
- Given a scenario, manage competing priorities to obtain stakeholder consensus.
Business Process Mapping: 12%
- Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
- Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
- Document business processes in a version controlled repository to manage scope.
Requirements: 18%
- Understand the differences between scope, requirements and user stories.
- Engage stakeholders to identify, validate, and prioritize requirements.
- Document requirements in a version controlled repository to manage scope.
User Stories: 18%
- Understand the components of a user story to perform thorough analysis.
- Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.
- Document user stories in a version controlled repository to manage scope.
Development Support and User Acceptance: 12%
- Support and validate project delivery to ensure the solution meets the requirements.
- Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.
"Dave Massey’s courses are always robust and informative. There are easily digestible sections with great resources."
Tracy VH.
"Very Detailed explanations of everything you need to know in the Exam Guide."
JAmes K.
"Awesome course material by Dave Massey!"
Abdul K.
Ready to join 50,000+ learners who’ve used GFC to study smarter, learn quicker, and finally understand how to be a great Salesforce Business Analyst?
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Step-by-Step Video Lessons - Easy-to-follow lessons that break down complex Salesforce topics - so they actually make sense.
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Easy-to-Use Cheat Sheets - Quick-reference visuals to help you revise faster and retain the information that matters most.
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Realistic Business Use Cases -See how Salesforce is used in the real world - and learn how to apply what you’re studying with confidence.
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Structured Learning Path - The course follows the official exam guide - so you’re always studying the right topics, in the right order.
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12 Months of Full Access - Learn at your own pace, on your schedule - with plenty of time to revisit lessons and prep properly.
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The GFC Guarantee - Don’t pass within 12 months? Get another 12 months of access, completely free. No fuss. No hassle.*
Ready to study smarter, learn quicker, and walk into your exam prepared and confident?
Meet Your Instructor
Dave Massey
Meet Dave Massey: Salesforce Expert, Award-Winning Trainer, and Champion for Your Success
Dave Massey is one of the most trusted and recognised Salesforce trainers in the world. A 13x Salesforce Certified professional and former Solution Engineer at Salesforce UKI, Dave brings real-world experience as an Admin, Business Analyst, Consultant, and Architect into every lesson.
He’s trained over 50,000 students globally, won the Outstanding Contribution to the Salesforce Community Award, and is a Salesforce Workforce Navigator Partner - trusted by Salesforce themselves to train and support new talent. Known as the highest-rated Salesforce instructor across multiple platforms, he is heavily involved in developing and shaping new Salesforce talent.
Dave's reputation for making complex topics simple, practical, and engaging in unrivalled. His students consistently report faster progress, stronger understanding, and find the bite-sized, step-by-step approach a great way to break down even the toughest concepts into practical, manageable lessons.
"I want to help you learn more, earn more, and build a career you love. Let’s get started.”
He’s trained over 50,000 students globally, won the Outstanding Contribution to the Salesforce Community Award, and is a Salesforce Workforce Navigator Partner - trusted by Salesforce themselves to train and support new talent. Known as the highest-rated Salesforce instructor across multiple platforms, he is heavily involved in developing and shaping new Salesforce talent.
Dave's reputation for making complex topics simple, practical, and engaging in unrivalled. His students consistently report faster progress, stronger understanding, and find the bite-sized, step-by-step approach a great way to break down even the toughest concepts into practical, manageable lessons.
"I want to help you learn more, earn more, and build a career you love. Let’s get started.”
*The GFC Guarantee - You must have completed 100% of the course and failed the exam 3 times.
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