Salesforce Certified Administrator Course
Study Smarter. Learn Quicker. Become Certified Faster.
Join over 50,000 learners and get everything you need to become a Salesforce Certified Administrator.
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Ready to become a Salesforce Certified Administrator, but not sure where to start?
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Struggling with confusing, boring, or ineffective study materials - feeling stuck, overwhelmed, or lost?
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You’re in the right place-our clear, concise, and comprehensive courses give you the structure and support you need to get certified, faster and with confidence.
Trusted by over 50,000 Salesforce learners - and by Salesforce themselves!
We’re proud to be an official Workforce Navigator Training Partner - one of a select group trusted by Salesforce to help people build their skills, earn certifications, and grow successful Salesforce careers. If Salesforce trusts us, you can too.
We’re proud to be an official Workforce Navigator Training Partner - one of a select group trusted by Salesforce to help people build their skills, earn certifications, and grow successful Salesforce careers. If Salesforce trusts us, you can too.
"The best!! excellent course, the material, the content and the examples help a lot to understand well each item. I love it. 100% recommend it."
Santiago V.
"I've passed the exam from the first attempt. Thank you David for the valuable information you provided here."
Roman M.
"Super helpful, I used this course to help me with concepts from the Admin trailmix that I didn't quite understand. I passed my exam yesterday and I think this course was why. Thank you!"
Mary Robinson
"Explanation is so clear and easy to understand. Well done. This training material is highly recommended."
Nalinee D.
"Very good, to the point overview of what you need to know as an Salesforce Administrator. Passed my exam based on this course"
Mark R.
"Great information without all the fluff! Dave explains the SF environment in a way that makes sense and become easy to understand"
Ronnie G.
The Get Force Certified Experience
GFC Courses
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Clear, Step-by-Step Video Lessons - Professionally structured lessons that simplify even complex topics - no fluff, no filler.
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Easy-to-Use Visual Cheat Sheets - Quick-reference visuals that make revision faster and help you remember key concepts.
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Realistic Business Use Cases - See how Salesforce is really used in the real world - so you can apply what you learn.
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Structured Learning Path - Follows the official exam guide exactly - you’ll always know what to study next.
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The GFC Guarantee - Don’t pass in 12 months? Get another 12 months access - no fuss, no hassle.*
Other Courses
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Recycled Meeting Recordings - Unstructured, hard to follow recordings that leaves you confused, frustrated and wasting time.
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Walls of Text or Slides - You’re stuck rereading long pages, scrolling through 100's of slides just to find the important bits.
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Theoretical-Only Examples - Feels abstract and disconnected - hard to understand, harder to remember.
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Jumbled, Unclear Content - Leaves you lost, repeating topics or missing important ones entirely.
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No Guarantee - Fail the exam? You’re out of time, out of luck, and paying all over again.
Inside the Course
Step-by-step video lessons you can follow at your own pace - so you're never left feeling lost or overwhelmed.
Clear explanations that break down complex topics - so everything finally clicks, even if you're brand new.
Real-world scenarios that show how Salesforce actually works — so you can apply what you learn with confidence.
Quick-reference cheat sheets that simplify revision — so you can study smarter and stay focused on what matters.
Visual overviews designed for memory recall - so you can retain key concepts when it matters most.
Every key feature, topic and concept broken down - so you're never stuck searching through pages of notes.
Course Structure
This course follows the latest Official Salesforce Certified Administrator Exam Guide and covers every feature, topic or concept that will be tested on.
Configuration and Setup: 20%
- Describe the information found in the company settings (for example, company settings fiscal year, business hours, currency management, default settings).
- Distinguish and understand the administration of declarative configuration of the user interface (for example, UI settings, app menu, list views, global actions, Lightning App Builder).
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls (for example, Setup Audit Trail, Login Hours, Session Settings).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example, public groups, org-wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions
Object Manager and Lightning App Builder: 20%
- Describe the standard object architecture and relationship model (for example, standard object, parent/child, master detail/lookup/junction relationships, and record types).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects
Sales and Marketing Applications: 12%
- Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).
- Describe the capabilities of lead automation tools and campaign management (for example, leads, lead convert, lead assignment rules, campaign and campaign members).
Service and Support Applications: 11%
- Describe the capabilities of case management (for example, case, case assignment rules, and queues).
- Given a scenario, identify how to automate case management (for example, support process, case auto-response rules, and case escalation).
Productivity and Collaboration: 7%
- Describe the capabilities of activity management.
- Describe the features of Chatter.
- Describe the capabilities of the Salesforce mobile app.
- Identify use cases for AppExchange applications.
Data and Analytics Management: 14%
- Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user).
Workflow/Process Automation: 16%
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities and use cases for Flow.
- Describe capabilities and use cases for the approval process.
"This course is a game-changer. I had a lot of surface Salesforce Admin knowledge but this really hit a lot of concepts more in depth. I am feeling SO much more confident."
Kalee W.
"I thoroughly enjoyed this course! As someone new to Salesforce, it provided me with a clear and straightforward understanding of the Salesforce Admin role. I highly recommend this course to all beginners aspiring to become Salesforce Administrators"
Nishinta M.
"Amazing course by Dave Massey. Kudos to him. This course helped me clear the Salesforce Administrator Certification in first attempt and I highly recommend this course to anyone who is on the lookout for assistance regarding the Salesforce Administrator certification."
Santosh P.
"This is one of the best self-learning courses I have done online, it's well-explained and easy to understand. The scenario projects also helped me understand all modules better... Thank you, David Massey"
Ayomide O.
"This course is exceptional!! It helped me understand various Salesforce concepts in a short time. I highly recommend it."
Elizabeth O.
"Thank you, Dave Massey. I have taken two previous courses preparing for the exam. Your teaching style and the very hands-on approach you take unlocked my understanding of Salesforce and has given me the confidence to take the exam and pass! I recommend this course to anyone looking to get their certification."
Alden N.
Ready to join 50,000+ learners who’ve used GFC to study smarter, learn quicker, and finally understand how Salesforce really works?
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Step-by-Step Video Lessons - Easy-to-follow lessons that break down complex Salesforce topics - so they actually make sense.
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Easy-to-Use Cheat Sheets - Quick-reference visuals to help you revise faster and retain the information that matters most.
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Realistic Business Use Cases -See how Salesforce is used in the real world - and learn how to apply what you’re studying with confidence.
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Structured Learning Path - The course follows the official exam guide - so you’re always studying the right topics, in the right order.
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12 Months of Full Access - Learn at your own pace, on your schedule - with plenty of time to revisit lessons and prep properly.
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The GFC Guarantee - Don’t pass within 12 months? Get another 12 months of access, completely free. No fuss. No hassle.*
Ready to study smarter, learn quicker, and walk into your exam prepared and confident?
Meet Your Instructor
Dave Massey
Meet Dave Massey: Salesforce Expert, Award-Winning Trainer, and Champion for Your Success
Dave Massey is one of the most trusted and recognised Salesforce trainers in the world. A 13x Salesforce Certified professional and former Solution Engineer at Salesforce UKI, Dave brings real-world experience as an Admin, Business Analyst, Consultant, and Architect into every lesson.
He’s trained over 50,000 students globally, won the Outstanding Contribution to the Salesforce Community Award, and is a Salesforce Workforce Navigator Partner - trusted by Salesforce themselves to train and support new talent. Known as the highest-rated Salesforce instructor across multiple platforms, he is heavily involved in developing and shaping new Salesforce talent.
Dave's reputation for making complex topics simple, practical, and engaging in unrivalled. His students consistently report faster progress, stronger understanding, and find the bite-sized, step-by-step approach a great way to break down even the toughest concepts into practical, manageable lessons.
"I want to help you learn more, earn more, and build a career you love. Let’s get started.”
He’s trained over 50,000 students globally, won the Outstanding Contribution to the Salesforce Community Award, and is a Salesforce Workforce Navigator Partner - trusted by Salesforce themselves to train and support new talent. Known as the highest-rated Salesforce instructor across multiple platforms, he is heavily involved in developing and shaping new Salesforce talent.
Dave's reputation for making complex topics simple, practical, and engaging in unrivalled. His students consistently report faster progress, stronger understanding, and find the bite-sized, step-by-step approach a great way to break down even the toughest concepts into practical, manageable lessons.
"I want to help you learn more, earn more, and build a career you love. Let’s get started.”
*The GFC Guarantee - You must have completed 100% of the course and failed the exam 3 times.
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